Return and refund policy

At ilcbdntk.shop, we are committed to providing customers with a smooth and reliable shopping experience. If your purchase does not meet your expectations, you may request a return according to the conditions outlined below.

Return Eligibility

Customers may request a return within 30 days after receiving the order.

To qualify for a return:

• The product must be unused and remain in its original condition.
• Original packaging, accessories, and included materials should be returned.
• A valid order confirmation or proof of purchase must be provided.

Products damaged due to misuse, improper handling, unauthorized modifications, or missing components may not be accepted.

Return Request Process

Please contact our customer support team before returning any item.

Email: info@ilcbdntk.shop

Please include:

• Order number
• Product name
• Reason for return
• Photos or supporting details if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the return instructions.

Return Inspection

All returned items are inspected after arrival. Refund approval will depend on whether the product meets the requirements of this return policy.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the inspection has been completed.

Refunds will be issued to the original payment method used during checkout.

Return Restrictions

Items returned after the permitted period or products that do not meet the return requirements may not be eligible for a refund.